Shipping policy

Shipping Policy for AEGIS Luxury Glassware

Thank you for shopping with AEGIS Luxury Glassware. We aim to provide a smooth and efficient shipping experience. Below is a summary of our shipping policy.

1. Processing Time

  • All orders are processed within 2-3 business days (Monday through Friday, excluding holidays).

  • You will receive an email confirmation once your order has been shipped, including tracking details.

2. Shipping Rates and Delivery

  • Domestic Shipping: We offer standard shipping across Australia. Shipping costs are calculated at checkout based on your location.

  • International Shipping: We currently offer international shipping to selected countries. International shipping rates are calculated at checkout and may vary based on the destination.

3. Shipping Methods

We work with reputable carriers to ensure the safe delivery of your glassware, including:

  • Australia Post

  • CouriersPlease

  • Other trusted third-party delivery partners

4. Delivery Timeframes

  • Australia: Delivery within Australia typically takes between 5-10 business days depending on the location. Remote areas may experience longer delivery times.

  • International: International shipping times vary depending on the destination country. Estimated delivery times will be provided at checkout.

5. Shipping Restrictions

  • We are unable to ship to P.O. Boxes for large orders due to the fragile nature of our products.

  • Certain locations may be subject to additional customs clearance or import regulations for international orders. Please note that AEGIS Luxury Glassware is not responsible for any customs duties, taxes, or fees incurred for international shipments.

6. Order Tracking

Once your order has shipped, we will send you a tracking number via email. You can track your order on the carrier’s website.

7. Damaged or Lost Items

  • Damaged Items: If your glassware arrives damaged, please contact us immediately at info@aegis.glass with your order number and photos of the damage. We will resolve the issue promptly by sending a replacement or processing a refund.

  • Lost Items: In the rare case that your order is lost, please contact us within 30 days of shipment so we can assist with tracking or initiating a claim with the carrier.

8. Shipping Address

Please ensure that your shipping address is correct at checkout. AEGIS Luxury Glassware is not responsible for delays or issues caused by incorrect address information. If an address is entered incorrectly, please contact us as soon as possible to make corrections.

9. Contact Us

If you have any questions or concerns regarding shipping, feel free to contact us at:

AEGIS Luxury Glassware
CLH VENTURES PTY LTD
ACN 655 444 796 | ABN 51 655 444 796
C/- Your Future Strategy
Level 19 50 Cavill Avenue
SURFERS PARADISE, QLD 4217
Email: info@aegis.glass
Tel: 0427 644 772